Terms of service

Software that takes bookings for you. You enter your styles, prices and hours; it gives your clients a page to book from, works out what a booking costs and how long it takes, takes a deposit on your behalf, and keeps your calendar in step.

“You” here is the braider with the account. “We” is BraidDeck LLC.

• You sign in with Google. Keep that account secure — anyone who can sign into it can reach your bookings and your clients.
• Accounts are created deliberately by us, not by self-signup. One account belongs to one business.
• You are responsible for what you enter: your prices, your hours, your policies, and the accuracy of what your page tells a client.

Deposits are charged on your own Stripe account. You are the merchant of record. Your name is on your client’s statement, your policies govern the appointment, and a dispute about a charge is between you, your client and Stripe.

That means the service you provide, what you charge for it, whether you refund a deposit, and how you handle a cancellation are yours to decide. BraidDeck does not set those rules and deliberately does not apply any of its own — a refund policy written by us would be software deciding what happens to your money.

Using Stripe means agreeing to Stripe’s terms as well as these.

BraidDeck has no subscription. We make money on a booking fee, added on top of the deposit and paid by the client — on top of it rather than taken out of it. The current fee is shown in your dashboard, and itemised to the client before they pay. It may be waived entirely during a test period; if it is, your dashboard shows no fee, which is the figure to trust.

• No deposit means no fee. A braider who asks for nothing up front costs her clients nothing up front.
• The booking fee is not refunded when a deposit is. It is a fee for taking the booking, which happened.
• Stripe charges its own processing fee, and it comes out of your balance, not ours — you are the merchant. What we take is the booking fee reduced by an allowance for that cost, sized against Stripe’s standard US card rate. On a card at that rate the two cancel and the deposit you set is the deposit you keep.
• A card issued outside the US costs Stripe more — about 1.5% above the standard rate — and today that difference comes out of your side, so on those bookings you receive slightly less than the deposit. We do not guarantee an exact deposit on every card, and we would rather say so here than have you find it in a payout.
• If we change the fee we will tell you before it applies to a new booking.

Do not use BraidDeck to:

• break the law, or take bookings for anything unlawful;
• upload a photograph you have no right to use, or anything obscene, hateful or misleading;
• send messages your clients did not ask for — the emails and texts here exist to confirm and remind about real appointments;
• attack, overload, or attempt to reach another braider’s data. Every account is separated at the database level and we test that deliberately.

Your clients, bookings, styles, prices and photographs are yours. We claim no ownership of them and do not sell them. You give us only the permission needed to run the service — to store your content, show it on your booking page, and send it in the emails your bookings generate.

Ask and we will export your data or delete it. Closing your account removes it, apart from what we must keep for tax or accounting.

We will try hard to keep this running and to keep your data safe, and we will tell you honestly when something has gone wrong. But BraidDeck is provided as it is: we cannot promise it will never be unavailable, never contain a fault, or never lose a message to a mail provider or a carrier.

Keep your own sense of your diary. The software is the record, not the only record. If it is unreachable for an afternoon, the appointments already in your Google Calendar are still yours.

To the extent the law allows, we are not liable for lost bookings, lost earnings or lost data, and any liability we do have is limited to the booking fees you have paid us in the three months before the claim.

You can stop using BraidDeck whenever you like; ask and we will close your account and remove your data. We may suspend or close an account that breaks these terms, or that puts other braiders or their clients at risk — and except where something is seriously wrong, we will tell you why first and give you a chance to put it right.

If we close the service itself, we will give reasonable notice and a way to take your data with you.

When these terms change materially we will date the change here and email you rather than hoping you re-read the page.

These terms are governed by the laws of the State of Colorado, United States. Questions: [email protected].